Terms of Service

1. Who we are

Inoue AI is a creator platform for AI image and video generation, voice and audio tools, virtual-influencer models, social-account publishing and analytics, content scheduling, and related features (together, the “Services”). The Services are operated by the company identified below (“ClipVision”, “we”, “us” or “our”).

These Terms incorporate by reference our Acceptable Use Policy, our Refund Policy, and our Privacy Policy. Together with any order or plan details you accept at checkout, they form the entire agreement between you and us for the Services.

2. Eligibility and your account

To use the Services you must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, and in any event no younger than 16. By using the Services you represent that you meet these requirements and that you have the legal capacity to enter into these Terms. The Services are not directed to children, and we do not knowingly allow them to create accounts.

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials, for enabling and protecting any two-factor authentication you turn on, and for all activity that occurs under your account. Notify us promptly at security or support if you suspect unauthorized access. You may not share, sell, or transfer your account, and you may not create an account using another person’s identity or on behalf of someone who is barred from using the Services.

Each account is personal to you. Where a feature lets you act within an organization or workspace, your use of that workspace may additionally be subject to that organization’s arrangements with us. We process the personal data associated with your account as described in our Privacy Policy.

3. Use of the Services

Subject to these Terms and your active plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your own creative and business purposes. We may add, change, or remove features, models, providers, or limits over time, and we may set technical and fair-use limits (for example, rate limits, generation quotas, file-size or duration caps, and supported formats) to keep the Services stable and secure.

You agree to use the Services only in lawful ways and in compliance with these Terms and our Acceptable Use Policy. You must not:

• reverse engineer, decompile, or attempt to extract the source code or underlying models of the Services, except to the extent this restriction is prohibited by applicable law;
• circumvent, disable, or interfere with security, authentication, rate-limiting, billing, or usage-metering features;
• access the Services through automated means, scrape them, or resell or sublicense access except where we expressly permit it (for example, through a documented API plan);
• use the Services to build or train a competing model or service, or to misrepresent AI-generated output as something it is not where that would deceive or harm others; or
• upload malware, attempt to gain unauthorized access to any system or account, or otherwise compromise the integrity or availability of the Services.

4. Your content: Inputs, Outputs, Assets and intellectual property

Definitions

• Inputs — the prompts, text, reference images, uploaded media, voice samples, datasets, identity or likeness images, and other content you submit to the Services.
• Outputs — the images, video, audio, captions, transcripts, and other content the Services generate from your Inputs.
• Assets — the Inputs and Outputs as stored, organized, and managed in your account (for example in libraries, albums, collections, and virtual-model identities).

Your ownership

As between you and us, you retain all rights you have in your Inputs, and we assign to you all of our right, title, and interest (if any) in the Outputs generated for you, to the maximum extent permitted by law. You are responsible for your Inputs and Outputs and for how you use them. We do not claim ownership of your content.

License you grant to us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and create derivative works of your Inputs and Outputs solely to the extent necessary to operate, secure, support, and improve the Services for you — for example, to run generations through our infrastructure and third-party providers, to store and deliver your Assets, to render captions and transcripts, and to enforce these Terms. This license lasts only as long as we host the relevant content and ends when the content is deleted, subject to the limited retention described in our Privacy Policy (for example, backups and tombstoned records).

No training on your content

Likeness, identity, and your representations & warranties

Inoue AI lets you create and operate virtual-influencer models and other content using faces, voices, and likenesses. Because this can involve sensitive and biometric-adjacent material, you make the following representations and warranties each time you submit Inputs or generate Outputs:

• you own or have all rights, licenses, consents, and permissions necessary to submit your Inputs and to generate, store, publish, and otherwise use the resulting Outputs;
• for any real person’s face, body, voice, name, or likeness in your Inputs or Outputs, you have that person’s explicit, informed consent (including, where the material is biometric or special-category data, valid consent under Article 9(2)(a) GDPR), and you can produce evidence of it on request;
• your Inputs and Outputs do not infringe any intellectual-property, privacy, publicity, or other right, and do not violate any law or our Acceptable Use Policy; and
• you will not use the Services to create non-consensual intimate or sexual imagery, to depict identifiable individuals in false or harmful contexts, or to impersonate or defraud.

Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you. Feedback is given voluntarily and is not your confidential information.

5. Acceptable use

Your use of the Services must comply with our Acceptable Use Policy, which forms part of these Terms and describes prohibited content and conduct — including illegal material, child sexual abuse material, non-consensual intimate or deepfake imagery, harassment, infringement, malware, fraud, and platform-integrity abuse. We may update the Acceptable Use Policy as the Services and legal requirements evolve. A violation of the Acceptable Use Policy is a violation of these Terms.

6. Credits, subscriptions, fees and refunds

The Services run on a credit model. You obtain credits through a recurring subscription plan and/or by purchasing one-off credit bundles, and generations and other metered features consume credits according to our then-current rate card. You pay only for what your usage consumes against your credit balance. We may change plans, prices, bundle sizes, credit costs, and the rate card on a forward-looking basis; changes do not affect credits you have already purchased except as described in the Refund Policy.

• Subscriptions renew automatically for successive periods at the then-current price until cancelled. You can cancel at any time, effective at the end of the current billing period; cancellation stops future renewals but does not, by itself, refund the current period except where the Refund Policy or mandatory law provides otherwise.
• Credit bundles are one-off purchases. Purchased credits expire 12 months after they are granted unless a longer period is stated at purchase or required by law.
• Taxes may be added to the prices shown. You are responsible for any applicable taxes other than taxes on our income.
• Payment is processed by our payment provider; your card details are entered with that provider and never stored on our servers. You authorize us and our provider to charge your payment method for the fees you incur.

Refunds, cancellations, chargebacks, and how a refund reverses the corresponding credits are governed by our Refund Policy. Nothing in this section limits the mandatory statutory rights of consumers.

7. Third-party services and connected accounts

The Services let you connect third-party accounts — for example social platforms such as TikTok, Threads, and Fanvue (with others added over time) — to publish content, retrieve analytics, or manage messages. When you connect an account, you authorize us to access and act on that account on your behalf within the scopes you grant, and you may revoke that access at any time through the platform or your settings.

• Your use of any connected platform remains subject to that platform’s own terms, policies, and developer rules, and you are responsible for complying with them.
• We are not responsible for third-party services, their availability, their decisions (including content takedowns, rate limits, or account actions), or how they handle data once content is published to them.
• Where you operate creator messaging or CRM features, you are the controller of your audience’s and contacts’ personal data and are responsible for any notices or consents they require; we act as your processor for that data as described in our Privacy Policy and DPA.

8. Content moderation and enforcement

We may review, moderate, restrict, refuse to process, or remove content and may use automated and human means to detect violations of these Terms or the Acceptable Use Policy, to comply with law, or to protect users, third parties, and the integrity of the Services. We are not obligated to monitor content, and our ability to do so does not make us responsible for user content.

Where we take action against your content or account, we will act proportionately and, where required by law, give you notice and an explanation and a way to appeal or seek redress. Urgent action (for example to address illegal content, a security threat, or a legal demand) may be taken immediately. You can report abuse or content concerns to us using the contact details below.

9. Suspension and termination

You may stop using the Services at any time and may close your account from your settings. Closing your account cancels future subscription renewals; existing fees are handled under the Refund Policy. When an account is closed, we deactivate it and begin deletion of associated content, retaining limited records only as described in our Privacy Policy (for example, soft-deleted tombstones, backups, and records we must keep for legal, tax, security, or fraud-prevention reasons).

We may suspend or terminate your access, in whole or in part, if you materially breach these Terms or the Acceptable Use Policy, if your use creates legal or security risk, if required by law, or if we discontinue the Services. Except where the breach is serious or immediate action is required, we will give you reasonable notice and, where appropriate, an opportunity to cure. On termination, the rights granted to you end, but the sections that by their nature should survive (including content ownership, fees due, disclaimers, liability limits, indemnity, and dispute resolution) continue to apply.

10. Disclaimers

The Services and all Outputs are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, secure, or that Outputs will be accurate, original, suitable for any purpose, or free of third-party rights. Generative AI can produce inaccurate, offensive, or unexpected results, and you are responsible for reviewing Outputs before relying on or publishing them.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services, whether based on contract, tort, or any other theory, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services and these Terms will not exceed the greater of (a) the amounts you paid us for the Services in the twelve months before the event giving rise to the liability, or (b) one hundred euros (€100).

12. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless ClipVision and its officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your Inputs, Outputs, or use of the Services; (b) your breach of these Terms or the Acceptable Use Policy; (c) your violation of any law or of any third party’s intellectual-property, privacy, publicity, or other rights, including any use of a person’s likeness without the required consent; or (d) your connected accounts and any content you publish through them.

If you are a consumer, this section applies only to the extent your own acts or omissions caused the claim, and it does not require you to indemnify us for matters caused by us or beyond your reasonable control, consistent with applicable consumer law.

13. Governing law and dispute resolution

Consumers in the EU/EEA

If you are a consumer resident in the EU/EEA, these Terms are governed by the laws of Italy, but this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of residence. You may bring proceedings in the courts of your country of residence, and we will bring any proceedings against you only there. You are not subject to any arbitration requirement and not subject to any class-action waiver — those mechanisms do not apply to EU/EEA consumers.

Before going to court, you can contact us at the addresses below to try to resolve a dispute informally. EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in proceedings before a consumer arbitration body, but we will tell you if we agree to do so.

Consumers outside the EU/EEA

If you are a consumer resident outside the EU/EEA, these Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules, and the state and federal courts located in Delaware will have jurisdiction — except where the mandatory law of your country of residence gives you the right to your local law and courts, in which case that mandatory law applies. We each agree to first attempt to resolve any dispute informally by contacting the other.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14. General terms

• Changes to these Terms. We may update these Terms from time to time. If a change is material, we will give reasonable advance notice (for example by email or in-product) before it takes effect. Changes do not apply retroactively, and your continued use after a change takes effect means you accept the updated Terms. If you do not accept a change, you may stop using the Services and close your account.
• Assignment. You may not assign or transfer these Terms without our consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided your rights as a consumer are not reduced.
• Entire agreement & severability. These Terms and the documents they incorporate are the entire agreement between you and us about the Services. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may give you notice by email or through the Services; you may give us notice at the legal address below.
• Language. These Terms are provided in English; where we offer a translation, the English version prevails to the extent permitted by law.

15. How to contact us

Questions about these Terms, or notices you need to send us, can reach us at the addresses below.